SERCON CELEBRATES A YEAR OF SUCCESS
2011 has proven to be a successful year for Sercon Support Services Ltd. As the year comes to an end we look back on the company’s key successes this year in the below timeline;
Sercon’s 2011 Highlights
Feb 2011 – Sercon celebrates 10th anniversary in business
Mar 2011 – Sercon secures first ever local authority win for security services
Apr 2011 – Sercon Joins Twitter www.twitter.com/Serconltd
Apr 2011 - Sercon issues new Quarterly Corporate & Employee newsletter – The Sercon Insider
May 2011 – Sercon secures 2nd contract with North Ayrshire Council for cleaning services
May 2011 – Sercon joins Facebook www.facebook.com/Serconltd
Jun 2011 – Sercon announce first ever Sercon Service Star – our internal award programme which recognises employees who deliver service excellence
July 2011 – Sercon becomes a video case study for Supplier Development Programme (SDP). Watch the video on youtube; http://www.youtube.com/watch?v=tD5168YxpqE&feature=youtu.be
Aug 2011 – Sercon held first ever Employee Focus Group (next focus group arranged for Jan 2012)
Sept 2011 – Shortlisted for two business awards – Excellence in Customer Service & Outstanding Performing Business > 25 Employees
Oct 2011 – Sercon wins Excellence in Customer Service Award at Ayrshire Business Awards 2011
Oct 2011 – Sercon launch NetHelpDesk – a bespoke ticketing customer service system designed to improve client and employee communication
Nov 2011 – Sercon wins contract with Edinburgh based housing association – Hanover (Scotland) Housing Association for office cleaning services
Dec 2011 – Sercon features as a case study for Public Contracts Scotland - www.publiccontractsscotland.gov.uk/CaseStudies
Commenting on the past year, Lorraine Stevely, MD of Sercon Support Services Ltd said; “With 2011 proving to be a very successful year for the company, especially within the current economic climate, we are looking forward to embracing 2012 and enjoying more successes similar to this year in the New Year.”
